These are a couple of things you can do once your SEO services business starts to get a little bit bigger. For our Philippines staff, we’ve now got a team leader over there. So our team leader is someone that our other assistants can now check in with. So if for some reason, like brown outs or they couldn’t get through to us, or our project manager was sick and I wasn’t in the office, they’ve still got someone else who they can check in with.

We get messages from an assistant on a regular basis and he says, Franz can’t hop online because he was down at the hospital or he would fetch his kids or something like that and the man wasn’t in a position to communicate with us at that time. So it’s a good idea, that he knows these things and we’re training him up to start talking and doing start of day calls. We’re training him to become a little project manager. There will be a time where he will finally take over what our project manager in the office is doing and there will be a time where he starts to work with project managers.

There’s myself, my project manager and now my assistant in my SEO company and and we’ve got her doing regular communication with them. She is the one training these other assistants and helping them learn the ropes on how we run the business. She knows how to do everything now, as she implements these all the time when someone new hops on board. It’s important that she goes through all of those stages of developing the new staff to do her task. She’s the main point of call in my virtual office.

You have to keep in mind that worker retention is a big issue in this work setup. It is also something that you need to work on. I can say that I am really good at worker retention for people over in the Philippines and offshore. Just bear in mind that it takes someone at least six months before they can really be familiar with the job and fully understand it. What I do is I invest a lot into my staff and I do a lot of training for them, so they can be ready to help you in growing your business as much as possible. I don’t want to train them up and then have them go somewhere else after spending much time to improve on their skills.

Basically I tell them that I will support and provide them things that they need to improve on their skills. I tell them that I will do whatever I can to help them work at their best. That’s how I keep my guys nowadays. I also offer deals to help them on their projects outside of Melbourne SEO, and that proves how we can get them more involved in working for me while helping them grow.

For the Philippines staff, I pay them more. I don’t settle in paying them $2 and $3 an hour, I pay them $5 an hour instead. I throw in bonuses every now and then to compensate their contribution to my business. For example, if someone needs a new laptop to be used for work, I might offer halves, to help them deliver their work in a more efficient manner. There are a few different things that you can do to support them and win their respect and trust by doing these little things to help them be more productive and motivated to work for you.

Make sure to provide time for feedback and coaching as well. That’s how you keep in touch with your staff because you know what they are feeling and you do not just let things go by without asking them about these concerns. I see to it that I have regular communication with them and let them know that they are free to tell me their thoughts about their work. You can surely keep your workers happy that way.

Just focus on getting these things together and make these flow in running your business. Your responsibility as an CEO is to make sure that you hire the right people to help you. If you think of the metaphor that a bus is your business and that bus is going somewhere to reach a particular destination, then we want to make sure that you’re getting best players sitting on that bus with you.